Our mission
To inspire people to excel, empower them to achieve more and help them become accomplished individuals.
First Class Etiquette is the International Etiquette and Protocol Academy in Malta providing training and consultancy services for executives, individuals and youth in English and Maltese both locally and overseas. First Class Etiquette proudly brings the International Etiquette and Protocol Academy of London’s exclusive training programmes to Malta and much more.
As the world grows smaller, cross-cultural competence and an understanding of etiquette are increasingly becoming the soft skills that foster confidence and grace to master every experience in life. Have you ever wondered why some people are always so confident? Comfortable in their skin that they own the situation they’re in? Confidence is a skill you can learn. And working with us, knowing what, when, how and why things are done is sure to get you there.
Ever found yourself asking …
Ever wished to know the correct answers?
Actions speak louder than words and your behaviour, common courtesies, communication skills and body language will impact the way people perceive you. This will depend on your ability to grasp and master the social skills that will distinguish you from the rest.
First Class Etiquette brings you first-hand training and expertise to help you excel in every situation you will find yourself in, in any part of the world. Its programmes include, among others, business and social etiquette training, international protocol, cross-cultural awareness, fine dining workshops, etiquette classes for children and teenagers, seminars for graduates, specialised courses, bespoke programmes and one-to-one sessions for individuals who opt for a full confidential approach.
The programmes are developed with the delegate in mind. Depending on your level of education, career position and knowledge on etiquette and protocol, we’ll tailor-make the material to your needs or your organisation’s requirements.
We share our knowledge with individuals of all ages and walks of life, corporate, non-profit and government organisations, the industries, NGOs and more. We deliver our programmes and bring our knowledge to our customers’ offices or chosen locations, to schools, colleges, universities, retail outlets, homes or by welcoming our delegates to selected five star hotels for a first class experience.
Our commitment is to encourage individuals to distinguish themselves. Everyone has a right to enjoy every situation and experience life brings.
We help you achieve this to reach your goals, increasing your potential for success.
If you’re interested to know how, we welcome you to get in touch.
Thank you for visiting our site and we look forward to working with you.
“Respect for ourselves guides our morals, respect for others guides our manners.”
Laurence Sterne
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“Ramona is the best person I know to offer truly “First Class” programs in etiquette and cross-cultural specialisation. Ramona is incredibly knowledgeable about her subject and she delivers it with an especially warm and welcoming manner. She is passionate about helping others which makes her a joy to be near. I highly recommend attending a class at First Class Etiquette!”
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“A truly wonderful training programme. This has definitely changed my way of applying etiquette in every aspect of my life.”
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“Wonderful and very useful. Thank you Ramona.”
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“Well done and thank you for all the information provided.”
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“Recommended for everyone! Great. Thanks.”
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“Highly recommended, very fruitful.”
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“Thank you for a wonderful session. You are a lovely woman and thank you for a great lesson.”
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“Thank you for an informative session.”
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“Thank you for the informative yet practical session. Your friendly approach made it all worthwhile and interesting!”
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“Such a marvellous experience with lots of knowledge and experience. Thanks a million, much appreciated.”
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“It was a very interesting, informative course. Thank you for your time.”
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“A very well presented session with key points that can be adopted in our daily operations. Team’s interest kept at all time.”
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“Many thanks for the very informative session. I will surely recommend your services to family and friends.”
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“Fantastic learning experience.”
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“Thank you for the very interesting presentation. We look forward to meeting you again for another session!”
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“Lovely experience. Very useful for my work. Thank you.”
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“Exceeding Expectations!”
“Very interesting especially nowadays when etiquette lacks. Delightfully presented.”
“Thank you. Very insightful and delightfully presented.”
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“It’s a great experience to attend a session like this. Hope to learn much more! Thank you.”
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“Very enjoyable class. Look forward to engaging with your company again.”
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“Thanks so much. Very nice experience. I learnt useful things. Great!”
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“Very interesting and useful for everyday attire – Useful in every sense and learnt so many things I never knew or heard before. Thank you!”
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“This was very interesting. A lot of things to learn. Thank you.”
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“Well done. Very impressive and interesting!”
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“Prosit … Loved it … Keep up the good work :-)”
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“Well done!! Excellent, informative. Much needed in our lives”
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“Very interesting and Ramona is great. Thank you.”
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“Ramona is lovely! Warm, smiley and personable. A pleasure to be in her company for two days. Thank you so much :-)!”
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“Very ‘refreshing’!”
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“Very interesting and informative presentation. Well done!!”
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“Very educational!”
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“Impressive and professional”
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“Very interesting and informative”
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“Thanks for such an enriching experience! Wish you all the very best on this venture. So proud of you!”
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“Very inspirational! Thank you for inviting us and good luck for the future.”
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“Thanks so much dear Ramona for this lovely experience. Very interesting and I wish you the best of luck on your new venture. So proud of you!”
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“Exceptional talk for our employees … thank you for your time.”
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“Thanks a lot for your patience :-)”
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“Thank you for your kindness. I will cherish this moment forever”
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“Thank you so much for your help, humour and kindness. God Bless You x”
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“When I applied for this course, I knew I was going to receive a great service and in fact I did. Taking this course surely is a lifetime investment for me that will help me in my holistic life. Well done and keep it up.”
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“Thank you ever so much for your time to teach us! It was a very informative training.”
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“Thank you very much. I now know that I’ve been eating soup totally wrong all my life :-)”
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“Thank you for the interesting course and for the tips you shared with us!”
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“Thank you very much for taking your time to educate us on the topic of etiquette. I will apply where applicable.”
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“Very nice teacher. Interesting and useful 10+!”
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“Thank you very much. It was wonderful :)”
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“Very interesting sessions – will find it very useful.”
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“Very informative and well presented. Many thanks for the sessions.”
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“Very interesting session with practical examples and very well presented!”
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“Thank you for the interesting session. We all enjoyed it very much!”
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“Thank you for the wise words. All the best!”
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“Recommended for everyone. People always want to learn the subject; sometimes it’s the soft skills that distinguish us. Ramona might be your key.”
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“Thank you. I really enjoyed these classes. Hope to meet you in the future.”
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“Thank you very much for such an enriching talk! I’m sure that our students will keep these tips in mind for future use!”
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“I really would like to thank you for the very beneficial session you gave to our fifth formers. We will definitely ask for your help in the future.”
Contact us now to see how we can help you achieve more - in business and in life - through international etiquette and protocol training.
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